Mobility as a Service
A long-term aim pursued in transport policy is a change that would turn mobility into a service (Mobility as a Service, MaaS). Transport services are meant to be converted into a service package along the lines of the communications service sector. Finland is a pioneer in this "mobility as a service" thinking.
Mobility will to a greater extent become a service in which physical mobility and digital services merge into a high-quality door-to-door service that meets the users' needs. In the future various transport service chains should work seamlessly together. This means a holistic change in the entire transport system and in the roles of the transport operators.
In the future transport system, the users will be actively involved in planning the system. The private sector has the responsibility for innovations and service development and the role of the public sector is to enable the change and provide favourable operating conditions. The responsibility for innovations and service development lies with the private sector.
The technological development that is simultaneously taking place in many sectors makes it possible to turn mobility into a service. Wireless broadband, smart phones, other portable smart devices and location services have become more widely used and intelligent cars have entered the markets. Information also plays a key role. Transport information together with the transport and communications infrastructure form a platform on which transport services can be further developed.